Privacy Policy
StayNue, its subsidiaries and affiliates (“StayNue”, “we”, “our”, or “us”) values your privacy and is committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, accommodations, and related services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect Personal Information directly from you, automatically through your use of our Services, and from third parties.
Information You Provide to Us
Registration & Booking Information
When you register or book an accommodation, we may collect:
Full name
Phone number
Email address
Home address
Property address
Password
Date of birth
Booking details
Government-issued ID
Verification photos
Payment Information
Payment information such as billing details and credit card information is processed securely through third-party payment processors.
Account Personalization Information
You may voluntarily provide:
Preferences
Demographic information
Accommodation requirements
Temperature preferences
Child or crib requirements
Communication Information
When you contact us via:
Email
SMS
Phone
In-app messaging
we may collect:
Contact information
Message content
Attachments
Communication history
Reviews & Surveys
We may collect:
Reviews
Testimonials
Survey responses
Feedback submissions
COVID-19 Information
We may request health-related information related to COVID-19 exposure, symptoms, travel history, quarantine status, or testing status where necessary for health and safety purposes.
Information We Collect Automatically
Usage & Device Information
We may automatically collect:
IP address
Browser type
Device information
Operating system
Access dates and times
Referring URLs
Language settings
Mobile device IDs
Browsing behavior
Property Usage Information
We may collect:
Stay history
Door access activity
Noise level data
Smoking detection alerts
Some properties may use security cameras in common areas such as:
Entrances
Hallways
Lobbies
Noise monitoring devices measure decibel levels only and do not record conversations.
Wi-Fi Usage Data
When using StayNue-managed Wi-Fi, we may temporarily log:
Device IP address
MAC address
Connection information
We do not monitor the content of communications. Information We Receive from Third Parties
We may receive information from:
Airbnb
Hostfully
Apple
Google
Facebook
LinkedIn
Referral partners
Property managers
Background check providers
This information may include:
Names
Contact information
Booking details
Profile information
Verification information
2. How We Use Your Information
We use Personal Information to:
Provide and maintain our Services
Process bookings and transactions
Verify identities
Personalize guest experiences
Provide customer support
Improve our Services
Conduct analytics and research
Send marketing communications
Prevent fraud and unauthorized activity
Comply with legal obligations
Maintain safety and security
Where required by law, we will obtain consent before processing Personal Information for marketing or tracking purposes.
3. How We Share Your Information
We may share your information with:
Affiliates & Subsidiaries
Within the StayNue group of companies.
Service Providers
Third-party vendors providing:
Payment processing
Hosting
Analytics
Marketing
Fraud prevention
Customer support
Background checks
Travel & Booking Partners
Including:
Airbnb
Referral services
Brokers
Landlords & Property Managers
We may share:
Guest names
Contact information
Stay dates
Verification information
Background check results where permitted
Advertising & Analytics Partners
For:
Analytics
Advertising optimization
Personalized marketing
Legal & Regulatory Authorities
Where required to:
Comply with laws
Respond to legal requests
Protect rights and safety
Prevent fraud or illegal activity
Business Transfers
In connection with:
Mergers
Acquisitions
Bankruptcy
Asset sales
4. Cookies & Tracking Technologies
We use:
Cookies
Web beacons
Log files
Analytics tools
to improve functionality and analyze usage.
Third-party tools may include:
Google Analytics
Google Tag Manager
Hotjar
You may disable cookies through your browser settings, though certain features may not function properly.
5. Data Security
We use industry-standard security measures including SSL encryption to protect your Personal Information.
However, no method of transmission or electronic storage is completely secure.
6. Data Retention
We retain Personal Information only as long as necessary to:
Provide Services
Comply with legal obligations
Resolve disputes
Enforce agreements
Prevent fraud
7. Your Rights & Choices
Depending on your location, you may have rights to:
Access your data
Correct inaccurate information
Delete your data
Restrict processing
Withdraw consent
Request data portability
You may unsubscribe from marketing communications at any time.
8. Children’s Privacy
Our Services are not intended for individuals under 16 years old, and we do not knowingly collect information from children under 16.
9. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction, including the United States.
Where required, appropriate safeguards are implemented for international data transfers.
10. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted with a revised “Last Updated” date.
12. Contact Us
For privacy-related questions, contact:
StayNue
1 Washington Mall, #1025
Boston, MA 02108
Phone: (617) 465-3132
Email: [Insert Email Address]